Frequently Asked Questions

You can carry out the following steps to complete your order:
1. Choose your product on the product page
2. Adjust the quantity of product
3. Click the “Add To Cart” button
4. Process payment and apply a discount code (if you have) to complete purchasing
5. Receive your confirmation email/message when your order is successful
6. If you need any further assistance, please contact us via email: info@otakumerchandise.com 

Most orders placed within the US will be shipped from the facilities in the US*. For international orders, in Canada, Australia, Europe, and more to ensure you can get your order shipped from the facilities within your country (or the nearest facilities). Moreover, we have printing facilities in Asian countries such as Vietnam, Singapore, Indonesia, and China for some specialized products or for items that are out of stock in the US and European countries. We strive to ensure you get your order as soon as possible in the highest quality.

Your product will go into the handling process shortly after your order has been submitted. To estimate when you can expect your order, kindly consider these factors when calculating the Estimated Delivery Date applied in Regular seasons: – Handling time:
After your payment is authorized and verified, your order will go into the handling process and this process often takes 2 – 7 days depending on which product you purchase.
Transit Time:
After the handling process is completed, your order will be shipped out and it will take a few more days to arrive at your address. Typically, the delivery time within the US is 2-3 business weeks for orders printed in the US, and 4-5 business weeks for orders printed outside the US, including customs clearance time.
For orders outside the US, if there is no printing facility located near your country, we will place the order at our printing facilities in Asia. The estimated total production and shipping time is around 15-25 business days. However, the actual time is often shorter due to our optimized shipping methods. In case of any delay, we will promptly inform you through communication channels such as notes or emails.

Please note that tracking information updates once the order ships and has been picked up and scanned by the postal courier. If you placed your order over 21 days ago and your tracking information is still not available please contact customer support info@otakumerchandise.com Be sure to have your order number and email that was used to make the purchase when contacting our support.

When an order is placed email is sent to you with your receipt. This email (the confirmation email) also contains your order details. If you did not receive your confirmation email please follow these steps:
Check your spam folder and other email accounts, especially if you checked out with PayPal.
If these don’t work, please contact us at